🛠️ Trezor.io/start – New User FAQ
Welcome to the world of secure crypto storage! This FAQ will guide you through everything you need to know as a new Trezor user, starting at Trezor.io/start.
1. What is Trezor.io/start?
Trezor.io/start is the official setup page for Trezor hardware wallets. It guides new users through securely initializing their device, installing Trezor Suite, and safely storing their recovery seed.
2. What do I need to get started?
You'll need:
- A genuine Trezor hardware wallet (Model One or Model T)
- A USB cable to connect it
- A computer with internet access
- A pen and paper to write down your recovery seed (offline!)
3. How do I know if my Trezor is genuine?
During setup, your device checks for authenticity when connecting to Trezor Suite. Avoid buying Trezor from unknown sellers. Only use:
- Trezor’s official store
- Authorized resellers listed on their site
Never use a pre-set PIN or pre-filled recovery card.
4. How do I set up my Trezor for the first time?
At trezor.io/start, follow these steps:
- Plug in your Trezor device.
- Install Trezor Suite (desktop app preferred).
- If prompted, install or update your device firmware.
- Choose “Create new wallet.”
- Write down your 12/24-word recovery seed securely.
- Set a PIN code on your device.
You’re now ready to send, receive, and manage crypto securely.
5. What is Trezor Suite?
Trezor Suite is the official software to:
- View your portfolio
- Send/receive crypto
- Manage settings and security
- Buy/sell/exchange coins via third-party integrations
Download it only from suite.trezor.io.
6. How should I store my recovery seed?
- Write it down on paper, not digitally.
- Store it in a safe, offline location.
- Do not share it with anyone.
- Do not store it in the cloud, email, or on your phone.
Without your recovery seed, your funds cannot be recovered if your Trezor is lost or damaged.
7. Can I restore my wallet later using the recovery seed?
Yes. If you lose or replace your Trezor, you can restore your wallet using your recovery seed on:
- Another Trezor device
- Any compatible wallet that supports BIP39/BIP44 standards
8. What cryptocurrencies can I store with Trezor?
Trezor supports 1,000+ coins and tokens, including:
- Bitcoin (BTC)
- Ethereum (ETH)
- USDT, USDC (ERC-20)
- BNB, ADA, LTC, DOGE, and more
See full list: trezor.io/coins
9. What if I make a mistake during setup?
You can factory reset your Trezor anytime:
- Unplug the device
- Reconnect and follow the reset instructions on-screen Just make sure you have not used the wallet yet, or that your recovery seed is backed up properly.
10. Can I use Trezor with mobile or browser wallets?
Yes. Trezor integrates with:
- MetaMask (for Ethereum and DeFi apps)
- Exodus, Electrum, and others
Use these only with your device physically connected to ensure security.
11. Is there a risk of phishing at setup?
Yes. Only use:
- https://trezor.io/start
- https://suite.trezor.io
Avoid fake clones like trezor-wallet[dot]io or start-trezor[dot]com. Always double-check URLs!
12. Should I enable the passphrase feature?
A passphrase is an advanced feature that adds an extra word to your recovery seed to create a hidden wallet. Use only if:
- You understand how it works
- You are confident you won't forget it
If lost, even the recovery seed can’t access funds protected by a passphrase.
13. Do I need to keep my Trezor plugged in all the time?
No. You only need to connect it:
- When sending transactions
- When viewing private information (like account xpubs) You can safely unplug and store it when not in use.
14. What should I do if my Trezor is lost, damaged, or stolen?
- Stay calm — funds are safe unless someone knows your PIN and recovery seed.
- Use your recovery seed to restore the wallet on another device.
- If your seed was compromised, move funds immediately to a new wallet with a new seed.
15. Where can I get help if I’m stuck during setup?
- Trezor Help Center
- Setup guide
- Reddit community
- Or Contact Support
🚫 Trezor will never ask for your recovery seed or PIN.
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